Service Disputes Policy

Effective Date: April 12, 2023

1. Introduction

Welcome to DikeShield, a leading AI-based advertising platform dedicated to helping subcontractors promote their businesses worldwide. At DikeShield, we are committed to providing exceptional services throughout the entire sales lifecycle, from marketing and customer support to billing on behalf of our valued customers. We understand that service-related issues may arise, and we are here to address them in a fair and efficient manner. This Complaints and Service Disputes Policy outlines our procedures and guidelines for handling service-related concerns.

2. Contact Information

If you have any complaints or service-related disputes, please contact us using one of the following methods:

Dike Shiald Pl Spółka Z Ograniczoną Odpowiedzialnością

Regon: 525627681, Nip: 5214024590

• Email: admin@dshield.co
• Phone: +1 (202) 956 4929
• Mailing Address: 8 HUMAŃSKA, Warsaw, Poland

3. Complaints and Service Disputes Procedure

We take your concerns seriously and are dedicated to resolving them promptly and fairly. Here is our step-by-step procedure for filing and addressing complaints and service disputes:

Step 1: File a Complaint or Service Dispute

You can file a complaint or service dispute by contacting our customer support team via email, phone, or mail. Please provide all relevant details, including your contact information, a description of the issue, and any supporting documents or evidence.

Step 2: Complaint or Service Dispute Acknowledgment

Upon receiving your complaint or service dispute, we will acknowledge it within 3 (three) business days. This acknowledgment will include a reference number for your complaint or dispute.

Step 3: Investigation

Our dedicated team will thoroughly investigate your complaint or service dispute, including reviewing any documentation or records related to your concern. We may also contact you for additional information if necessary.

Step 4: Resolution

We will work diligently to resolve your complaint or service dispute within 14 (fourteen) business days. If a resolution cannot be reached within this timeframe, we will provide you with regular updates on the progress of your complaint or dispute.

Step 5: Communication

Once a resolution or decision is determined, we will communicate the outcome to you in writing. If you are dissatisfied with the resolution or decision, you may request a review of your complaint or dispute.

4. Our Commitment

DikeShield is committed to providing high-quality services and addressing complaints and service disputes efficiently and fairly. We continually strive to improve our processes to ensure your satisfaction and trust in our platform.

5. Updates to this Policy

DikeShield may update this Complaints and Service Disputes Policy from time to time. We will notify you of any changes via our website or email.

Please note that this policy is intended to serve as a general guideline. Specific details and timelines for complaint and service dispute resolution may vary depending on the nature of the issue.

If you have any questions or require further clarification regarding our Complaints and Service Disputes Policy, please do not hesitate to contact us.

Thank you for choosing DikeShield as your advertising partner.